Support Portal

Managing event-triggered Content

About Event and Content Library

The text contents and icons displayed on the tracking pages are triggered by shipping and order events. Sendwise solution comes with the prewritten, default text strings stored in the event and content library. All of the contents can be edited and saved in each supported language version.

Editing the event-triggered Content

After accessing the event and content library, you will find the Event and content library setting group. 


Here, you'll find the list of contents used on separate places in the tracking page, grouped into tabs:

  • Order event messages (1)
  • Shipment event messages (2)
  • Shipment timeline states (3)

In order to edit one of the text strings, click on the pencil icon located on the right side of each listing. The default settings badge means that the content hasn't been altered from its default version yet. 

Once in the edit section of the particular listing, you're able to edit the contents displayed on the tracking page by changing the values of the fields on the left side of the screen. You can also switch freely between different language versions of the same content listing by using the drop-down menu in the top-right side of the screen. The real-time preview of the text gives you the ability to make sure that length of the contents is right and will be displayed properly.

Once you're done with the edits, hit the Save changes button. From now on, the contents displayed on the tracking page will reflect the changes made in the event and content library. If you go back to the previous screen, you'll also notice that the badge changed to Custom settings. This allows you to easily find and access the edits you've made. Don't worry, you can always change the texts back to its default versions by clicking at Reset to default button.