Support Portal

Welcome
Login

Managing Service Level Agreements

About Service Level Agreements (SLAs)

Service level agreements (SLAs) are the sets of parameters that define the contractual lead time on each route with a carrier. Each carrier on a route to a specific country can have different numbers of days needed for the complete delivery. Based on the provided data, Seven Senders Portal calculates a various number of metrics that allow to monitor the carrier performance or to show the estimated time of arrival on your tracking page. 

Adding a new SLA

In order to create a new SLA record, click on the  Account button in the bottom left corner. Then, click Shopping settings tab. Here, you will find SLAs tab under Settings. In order to add a new one, click at Add new button in the top right corner.

  • Carrier Company : The carrier company's name
  • Carrier Country: Country of the carrier company (eg: Shipping with Colissimo to France, Country = France. But sending with DHL Express Germany to France Country = Germany)
  • Delivery Country: Destination Country
  • Service Level Agreement (days): Contractual number of days from first hub scan to first delivery attempt
  • First Hub Scan Timeout (hours): Supposed number of hours between planned pick up and first hub scan. If exceeded, the FHS timeout event is triggered.
  • FDA Timeout (days): Supposed number of days from first hub scan to first delivery attempt. If exceeded, the FDA timeout event is triggered.
  • Warehouse: The warehouse from which the consignments are picked up by the carrier/ freight forwarder
  • Number of delivery attempts before the carrier returns the shipment: The carrier initiates a postal return after the contractual amount of delivery attempts is exceeded

In order to submit your SLA, click Create.