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Explaining Seven Senders Events

Seven Senders will retrieve carrier message for you shipments and based on those messages, we will create some events to better represent what is currently happening for the orders and shipments.

You will find below all the possible events that can occur for your orders and shipments.

Order Events

Event

Description

Trigger

Meaning

Max occurrence

Order cancelled

The order has been cancelled by the customer

Custom logic

REALLY BAD

1

Order completed

The order has been completed, all shipments have been delivered to the customer

Custom logic

GOOD

1

Order created

The order has been created

Custom logic

NEUTRAL

1

Order delayed

Based on the historical data and the shipment events, we know that the shipment

will arrive after the Promised Delivery Date

Custom logic

BAD

1

Order is being prepared

The warehouse is currently preparing the order

Custom logic

GOOD

1

Order paid

The order has been paid by the customer

Custom logic

GOOD

1

Order shipped

All the shipments for the order are ready or have left the warehouse

Custom logic

GOOD

1

Ordered items are being produced

The ordered items are being produced at the factory

Custom logic

GOOD

1

Shipment Events

Event

Description

Trigger

Meaning

Max occurrence

7S hub scan

This shipment has been scanned at one of our warehouses

Custom logic

NEUTRAL

No limit

Carded

Customer received a notification card inside his/her inbox

Carrier message

GOOD

No limit

Carrier changed

The carrier in charge of the shipment was changed to improve the delivery performance

Custom logic

NEUTRAL

No limit

Contact carrier

Get in touch with the Last Mile Carrier (LMC) for clarification of further steps

Carrier message

BAD

No limit

Delayed

The shipment's delivery is delayed

Carrier message or custom logic

BAD

1

Delivered

The shipment has been delivered to the customer

Carrier message

GOOD

1

Delivered to a drop-off point

The returned shipment has been dropped off at a parcel station

Carrier message

BAD

1

Delivered to a pick-up point

The shipment was delivered to a pick-up point. The customer has to pick-up the shipment

Carrier message

GOOD

1

Delivered to a third party

The shipment was delivered to a third party (neighbour, relative, etc.)

Carrier message

GOOD

1

Delivery address changed

The customer requested to be delivered to another 

address

Carrier message

NEUTRAL

No limit

Delivery appointment

An appointment for the delivery has been defined between the LMC and the customer

Carrier message

NEUTRAL

No limit

Delivery attempt failed

The carrier attempted to deliver the parcel but failed

Carrier message

BAD

No limit

Delivery date changed

The customer requested the carrier to change the delivery date

Carrier message

NEUTRAL

No limit

Delivery impossible

The carrier said that it is impossible to deliver the shipment

Carrier message

REALLY BAD

No limit

Delivery requested to the carrier

The delivery request has been transmitted to the carrier

Carrier message

NEUTRAL

No limit

Dropped off at Carrier hub

This event is triggered when your shipments have been dropped off at the carrier hub.

This event occurs before the First Hub Scan

Custom logic

GOOD

1

FDA timeout

First Delivery Attempt timeout is created based on value set in Service Level Agreement Settings

Custom logic

BAD

1

FHS timeout

First Hub Scan timeout is created based on value set in Service Level Agreement Settings

Custom logic

BAD

1

Fifth delivery attempt failed

The carrier attempted to deliver the parcel a fifth time to the customer but failed

Custom logic based on

the delivery attempt failedevent

REALLY BAD

1

Fifth delivery attempt succeeded

The carrier attempted to deliver the parcel a fifth time to the customer and succeeded

Custom logic based on

the delivered event

GOOD

1

First delivery attempt failed

The carrier attempted to deliver the parcel to the customer but failed

Custom logic based on

the delivery attempt failedevent

BAD

1

First delivery attempt succeeded

The carrier attempted to deliver the parcel and succeeded

Custom logic based on

the delivered event

GOOD

1

First hub scan

The parcel has been scanned for the first time by the carrier

Carrier message or custom logic

GOOD

1

Fourth delivery attempt failed

The carrier attempted to deliver the parcel a fourth time to the customer but failed

Custom logic based on

the delivery attempt failedevent

REALLY BAD

1

Fourth delivery attempt succeeded

The carrier attempted to deliver the parcel a fourth time to the customer and succeeded

Custom logic based on

the delivered event

GOOD

1

General

There is an issue with the shipment which needs further investigation

Carrier message

BAD

No limit

Good address

This event is triggered after the event Wrong Address when we receive a new delivery address in Seven Senders

Custom logic

GOOD

No limit

Heavy damage

Shipment was damaged heavily and is not on the way to customer anymore

Carrier message

REALLY BAD

No limit

Hub scan

The shipment has been scanned by the carrier

Carrier message

NEUTRAL

No limit

International

The shipment crossed a border

Carrier message

NEUTRAL

No limit

Invalid tracking number

Seven Senders can not retrieve tracking information with this tracking number

Custom logic

REALLY BAD

No limit

Light damage

Shipment was damaged but is still on its way to customer

Carrier message

BAD

No limit

Notify recipient

The shipment can not be delivered, an email was sent to the recipient

Carrier message

BAD

No limit

Out for delivery

The delivery vehicle is loaded with the shipment

Carrier message

GOOD

No limit

Postal return

The shipment has been returned to sender without having reached the customer

Carrier message or custom logic

based on the SLA settings

BAD

1

Refused

The consignee refused the delivery

Carrier message

REALLY BAD

1

Retrieved from pick-up point

The customer has retrieved the shipment at the pick-up point

Carrier message

GOOD

1

Return shipment created

A return shipment for the given order has been created

Custom logic

BAD

1

Routing problem

The carrier has announced a problem in the delivery of the shipment

Carrier message

BAD

No limit

Second delivery attempt failed

The carrier attempted to deliver the parcel a second time to the customer but failed

Custom logic based on

the delivery attempt failedevent

REALLY BAD

1

Second delivery attempt succeeded

The carrier attempted to deliver the parcel a second time and succeeded

Custom logic based on

the delivered event

GOOD

1

Shipment created

A shipment for the given order has been created

Custom logic

NEUTRAL

1

Shipment lost

The shipment has been lost during its way to the customer

Carrier message

REALLY BAD

1

Third delivery attempt failed

The carrier attempted to deliver the parcel a third time to the customer but failed

Custom logic based on

the delivery attempt failedevent

REALLY BAD

1

Third delivery attempt succeeded

The carrier attempted to deliver the parcel a third time to the customer and succeeded

Custom logic based on

the delivered event

GOOD

1

Tracking update

A new update are been provided by the carrier

Carrier message

NEUTRAL

No limit

Valid tracking number

This event is triggered after the event Invalid tracking number when we receive tracking information from the carrier

Custom logic

GOOD

No limit

Warehouse pick-up

The carrier has picked up the shipment at the warehouse

Carrier message or custom logic

GOOD

1

Wrong address

Consignee address is not correct. Please contact customer

Carrier message

REALLY BAD

No limit